top of page

Store Policy

Welcome to The Beauty Craft World Store Policies page. Here, we outline the terms and conditions that govern your use of our website and services. Whether you're browsing our site, making a purchase, or engaging with our content, these policies ensure a seamless and secure shopping experience. Please take a moment to review our terms of service, shipping policies, and other important guidelines. Your continued use of our site signifies your agreement to these terms, helping us serve you better.

TERMS OF SERVICE: OVERVIEW

1. Introduction: This website is operated by The Beauty Craft World. Throughout the site, the terms “we,” “us,” and “our” refer to The Beauty Craft World. The Beauty Craft World offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


2. Online Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


3. General Conditions: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


4. Accuracy, Completeness, and Timeliness of Information: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


5. Modifications to the Service and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.


6. Products or Services (if applicable): Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


7. Accuracy of Billing and Account Information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.


You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Return Policy.


8. Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


9. Third-Party Links: Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


10. User Comments, Feedback, and Other Submissions: If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.


11. Personal Information: Your submission of personal information through the store is governed by our Privacy Policy.


12. Errors, Inaccuracies, and Omissions: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


13. Prohibited Uses: In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


14. Disclaimer of Warranties; Limitation of Liability: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Beauty Craft World, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


15. Indemnification: You agree to indemnify, defend, and hold harmless The Beauty Craft World and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


16. Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


17. Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


18. Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


19. Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.


20. Changes to Terms of Service: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


21. Contact Information: Questions about the Terms of Service should be sent to us at info@thebeautycraftworld.com.

SHIPPING POLICY
 

1. Orders: The Beauty Craft World is committed to ensuring your orders are processed and delivered promptly from our location in Edmonton, Alberta, Canada. This Shipping Policy provides details on processing times, shipping costs, and international shipping.


2. Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) from the date they are received.

  • Once your order is successfully placed, you will receive an email confirmation with the order details. If you do not receive an email confirmation, please check your spam folder or contact us at info@thebeautycraftworld.com.


3. Address Accuracy: Please review and ensure that you have entered the correct shipping address at checkout. We are not responsible for non-delivery due to address errors. If an order is returned to us due to an incorrect address, we will refund the original order fee minus the shipping fee. You will need to re-submit your order with the correct address. Customers are also responsible for any applicable return fees.


4. Shipping Costs and Methods:

  • Domestic Shipping (Canada): Shipping costs are calculated at checkout based on your delivery location and order weight. Free standard shipping may be available for orders over $400 after taxes.

  • International Shipping: We offer shipping to the following countries: United States, Nigeria, Ghana, Gambia, Kenya, Mozambique, United Kingdom, and South Africa. Shipping rates are calculated and displayed at checkout based on your destination and order weight.

5. Delivery Times:

  • Domestic Orders: Delivery times vary based on shipping method selected:

  • Standard Shipping: Typically, 3-7 business days.

  • Expedited Shipping: Typically, 1-3 business days.

  • International Orders: Delivery times range from 8 to 20 days, depending on the destination and shipping method chosen. Please note that delivery times are estimates and may vary.


6. Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment through the courier’s website using this tracking number.


7. Shipping Carriers: We use reputable carriers such as Canada Post, UPS, and FedEx. The choice of carrier may vary depending on the shipping method selected and destination.


8. Shipping Delays: We are not responsible for delays caused by the shipping carrier or due to unforeseen circumstances. If there are any issues with the delivery, please contact the carrier directly.


9. International Shipping Notes: Import Duties and Taxes: Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. These charges are the responsibility of the customer and are not covered by The Beauty Craft World.


10. Assistance and Contact: For any assistance with your order or if you need to make changes before it ships, please contact us immediately at info@thebeautycraftworld.com. Note that we cannot make changes to your order once it has been shipped.

RETURN AND REFUND POLICY


1. Return Policy: The Beauty Craft World offers a 7-day return policy, which means you have 7 days from the date of receipt to request a return.


2. Eligibility for Return: To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition as received: unopened, unused, with tags, and in its original packaging.

  • Proof of Purchase: You must provide the receipt or proof of purchase.

3. How to Initiate a Return: To start a return, please contact us at info@thebeautycraftworld.com. Please note that items sent back to us without prior authorization will not be accepted.


4. Damages and Issues: Please inspect your order upon delivery. If you receive a defective, damaged item, or the wrong item, contact us immediately at info@thebeautycraftworld.com. We will assess the issue and take appropriate action to resolve it.


5. Exceptions and Non-Returnable Items: Certain items are non-returnable, including:

  • Perishable Goods: Items such as food, flowers, or plants.

  • Custom Products: Special orders or personalized items.

  • Personal Care Goods: Beauty products that cannot be returned for health and hygiene reasons.

  • Harzardous Materials: Flammable liquids, gases, or other hazardous materials.

Additionally, we do not accept returns on:

  • Sale Items/Clearance: Items marked as sale or clearance.

  • Gift Cards: Gift cards cannot be returned or refunded.

6. Exchanges: To exchange an item, we recommend returning the original item first. Once the return is accepted, you can make a new purchase for the item you wish to receive in exchange.


7. Refunds: Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, a refund will be processed to your original payment method. Please be aware that it may take additional time for your bank or credit card company to process and post the refund.


8. Contact Information: For any questions regarding returns or refunds, please contact us at info@thebeautycraftworld.com.

BOOKING POLICY


Welcome to The Beauty Craft World! We are thrilled to have you with us and appreciate your business. Please review our updated Booking Policy below to ensure a smooth and satisfactory experience.


1. Deposit:

  • Required Deposit: A $50 non-refundable deposit is required to secure your booking.

  • Payment of Remaining Balance: The remaining balance for your service is due immediately upon completion of your appointment. This can be paid in cash or via e-transfer or POS plus 5% GST.

  • Deposit Use: Your deposit cannot be used towards product purchases. If you cancel or do not show up for your appointment, the deposit will not be refunded.

2. Cancellation and Rescheduling:

  • Rescheduling: Appointments can only be rescheduled manually by our Admin. If you reschedule, 15% of your deposit will be forfeited. A minimum of 3 days' notice is required to apply the remaining deposit towards a future appointment. You may reuse your deposit only once within 30 days of the original booking.

  • Cancellation: If you cancel your appointment yourself or fail to show up, you will need to pay a new deposit to book again.

  • Peak Seasons: Cancellation and rescheduling are not available during peak seasons (e.g., November, December, June, July, September).

3. Hair Extensions

  • Extension Charges: If you bring hair that requires cutting, stretching, or brushing (e.g., ultra-braid), an additional charge of $10+ per pack will apply. We reserve the right to reject any brand of hair that may not yield the desired results.

4. Hair Preparation:

  • Preparation Requirements: Please arrive with freshly washed hair, stretched or properly blow-dried from root to tip for a clean and lasting style. If this is not done, an additional $20 charge will apply.

  • Product-Free Hair: Ensure your hair is free from any products as your hair and scalp will be moisturized post-appointment. If your hair is oily, you will be charged for washing and blow-drying.

  • Pre-Trim: Do not trim your hair before your appointment. If your hair is not clean, your appointment will be canceled, and the deposit will not be refunded.

5. Duration:

  • Appointment Length: Your appointment may take longer than anticipated. Avoid scheduling on days with other important commitments. Some styles (e.g., Boho-Braids with human hair, small braids, waist/bum-length styles) may take 2-5 hours longer than estimated.

6. Change of Style:

  • Style Changes: Changes to the style after booking are only permitted if it is of the same value and estimated duration.


7. Pricing and Payment:

  • Non-Negotiable Prices: Prices are fixed and non-negotiable. Please inquire about the total cost before your appointment if you are on a budget.

  • Late Appointments: Do not book appointments starting from 4 pm or later without confirming availability first.


8. Additional Policies:

  • Guests: No additional guests, including family and friends, are allowed during the appointment.

  • Amenities: Free Wi-Fi is available. No pets, smoking, or drinking are permitted. Please keep noise to a minimum and use earphones for personal entertainment.

  • Emergency Appointments: Emergency, squeeze-in, or day-off appointments are available for a $50 upcharge.

  • Human Hair Fee: The “Using human hair” add-on fee covers additional work and is not the cost of the human hair itself.


9. Post-Service Adjustments:

  • No Refunds or Adjustments: No refunds or price adjustments will be made after the service is completed.

Contact Information: For any questions or further assistance, please contact us at info@thebeautycraftworld.com.

FAQs

  • Do you offer Hair braiding services?
    Yes, to book a spot please visit our website on www.thebeautycraftworld.com or chat us on WhatsApp on 7807162735.
  • Is your Hair growth product natural ingredient based?
    Yes, our essence hair growth cream and Hair growth oil are made with the purest natural herbs like moringa, curry, lavender, chebe infused and karkar and they provide the best solution for any hair challenges.
  • Do you ship only within Canada?
    No, presently we ship to USA, United Kingdom, South Africa, Mozambique and other countries. Please check our services.
  • Do you sell any product for men?
    Yes, we have beard oil and beard soap that works magic for beard care. Please check our product to order yours.
  • Do you offer any services for wig?
    Yes, we offer wig revamping, wig styling and wig coloring for your wig. We also offer closure fixing services and band attachment services to your wigs.
  • Do you sell any product for Dandruff?
    Yes, we have the best remedy for any itching challenge you have. We sell the best hair cream and oil that provides solution for any dandruff challenge that you have.
  • Do you offer any solution for dry skin?
    Yes, we have the best bathing soap and the best skin nourishing cream that keeps your body moisturized for the weather.
  • Can I return any item after purchase?
    Yes, you can, please revert to our return policy.
  • Do you provide same day shipping service?
    Yes, if you order from us before 12:00PM MDT, your order can get processed same day. Please revert to our delivery policy on the website.
bottom of page